Privacy policy
Last updated: 17 September 2026
BridgeSource Global (Pty) Ltd, registration number 2026/534327/07, trading as BridgeSource Auto (“BridgeSource Auto”, “we”, “us” or “our”), respects your privacy and processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.
This Privacy Policy explains what personal information we collect, why we use it, who we may share it with and the rights available to you.
RESPONSIBLE PARTY
BridgeSource Global (Pty) Ltd is the responsible party for personal information processed through BridgeSource Auto.
Contact details:
BridgeSource Global (Pty) Ltd
Trading as BridgeSource Auto
Registration number: 2026/534327/07
Address: 8 Setlaar Street, Cape Town, Western Cape, 7441, South Africa
Email: info@bridgesourcesa.com
Telephone/WhatsApp: 071 079 7955
Website: https://bridgesourceauto.co.za
PERSONAL INFORMATION WE COLLECT
Depending on how you interact with us, we may collect:
• Your name, email address, telephone number, billing address, delivery address and other contact details
• Order, product, payment-status, delivery and transaction information
• Vehicle information, including model, year, engine, series, gearbox details, OEM numbers and part requirements
• Information submitted through contact, sourcing or Request a Part forms
• Communications with us, including emails, messages, enquiries, complaints and return requests
• Account information if you create a customer account
• Marketing preferences and newsletter subscription information
• Device, browser, IP address, cookie, website-usage and interaction information
• Any other information you voluntarily provide to us
We do not intentionally collect full payment-card details. Payments are processed through third-party payment providers such as Yoco and the payment services integrated with Shopify.
HOW WE COLLECT INFORMATION
We collect personal information:
• Directly from you when you place an order, submit a form, contact us, create an account or subscribe to marketing
• Automatically through cookies and similar technologies when you use our website
• From Shopify, Yoco, delivery providers and other service providers involved in processing your transaction or request
• Where otherwise authorised or required by law
HOW WE USE PERSONAL INFORMATION
We may process personal information to:
• Provide, source, sell and deliver products
• Verify vehicle and part compatibility
• Respond to enquiries and Request a Part submissions
• Process payments, returns, refunds and complaints
• Communicate about orders, delivery, availability and support
• Prevent fraud, misuse and security threats
• Maintain business, tax, accounting and transaction records
• Improve our website, products, customer service and operations
• Send marketing where you have consented or where otherwise permitted by law
• Comply with legal, regulatory and contractual obligations
• Establish, exercise or defend legal claims
We process personal information only where there is an appropriate lawful basis, including consent, performance of a contract, compliance with a legal obligation or a legitimate business purpose permitted by law.
PAYMENTS
Online payments may be processed by Yoco and other payment services made available through Shopify. These providers process payment information according to their own privacy and security practices.
BridgeSource Auto generally receives confirmation of the payment, transaction reference, amount and payment status rather than your complete card details.
SHARING OF PERSONAL INFORMATION
We may share personal information only where reasonably necessary with:
• Shopify, which hosts and operates our online store
• Yoco and other authorised payment processors
• Couriers, delivery companies and fulfilment providers
• Suppliers where information is required to investigate or fulfil a specific sourcing request
• Website, email, hosting, analytics, security and technical service providers
• Accountants, insurers, legal advisers and other professional advisers
• Regulators, courts, law-enforcement bodies or public authorities where required or permitted by law
• A purchaser or successor if our business or assets are lawfully transferred
These parties may act as operators or independent responsible parties depending on the service they provide. We do not sell personal information.
COOKIES AND ANALYTICS
Our website uses cookies and similar technologies required for functions such as navigation, security, shopping carts, checkout, preferences and analytics.
Some cookies are necessary for the website to function. Others help us understand website usage or improve customer experience. Third-party services enabled through Shopify may also place cookies according to their own policies.
You can manage cookies through your browser settings. Blocking necessary cookies may prevent parts of the website or checkout from functioning correctly.
MARKETING COMMUNICATIONS
We will send electronic marketing where you have consented or where otherwise permitted under POPIA.
You may unsubscribe using the link in a marketing email or by contacting info@bridgesourcesa.com. Transactional communications concerning an order, payment, delivery, return or service request are not marketing messages and may still be sent where necessary.
INTERNATIONAL PROCESSING
Shopify and certain other service providers may store or process personal information outside South Africa.
Where personal information is transferred internationally, we take reasonably practicable steps to use providers and safeguards that support an appropriate level of protection, as required by applicable law.
RETENTION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, resolve disputes, maintain transaction and tax records, enforce agreements and comply with legal obligations.
When information is no longer required, we will delete, destroy or de-identify it where reasonably practicable and legally permitted.
SECURITY
We use reasonable technical and organisational safeguards appropriate to the nature of the information we process. These may include access controls, secure platforms, restricted staff access and reputable payment and ecommerce providers.
No internet transmission or storage system is completely secure. If a security compromise affects personal information, we will respond and notify affected parties and the Information Regulator where required by law.
YOUR RIGHTS
Subject to POPIA and other applicable law, you may request that we:
• Confirm whether we hold personal information about you
• Provide access to your personal information
• Correct or update inaccurate or incomplete information
• Delete or destroy information that we are no longer authorised to retain
• Restrict or object to certain processing
• Stop using your information for direct marketing
• Explain or review certain decisions based solely on automated processing, if applicable
We may request reasonable proof of identity before acting on a request. Some requests may be limited where retention or processing is required by law.
To exercise your rights, email info@bridgesourcesa.com.
CHILDREN’S INFORMATION
Our store is not directed at children, and we do not knowingly collect personal information from children without the consent or authorisation required by law.
THIRD-PARTY LINKS
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and BridgeSource Auto is not responsible for how those third parties process information.
COMPLAINTS
Please contact us first at info@bridgesourcesa.com so that we can investigate and attempt to resolve your concern.
You may also lodge a complaint with the Information Regulator (South Africa) if you believe your personal information has been processed contrary to POPIA.
Information Regulator website: https://inforegulator.org.za
Complaints information: https://inforegulator.org.za/complaints/
CHANGES TO THIS POLICY
We may update this Privacy Policy when our business, service providers, technology or legal obligations change. The revised version will be published on our website with an updated effective date.
META PIXEL AND ADVERTISING
We use Meta’s business tools, including the Meta Pixel, advanced matching and Conversions API, to measure website activity, understand the effectiveness of our advertising, and show more relevant advertisements on Facebook and Instagram.
These tools may collect or receive information about your interaction with our website, such as pages and products viewed, cart and purchase activity, device and browser information, IP address, and contact information you provide to us. This information may be shared with Meta and processed in accordance with Meta’s Privacy Policy. You can manage how Meta uses activity received from other businesses through your Facebook account’s Off-Meta Technologies settings.