Shipping policy

Last updated: 5 September 2026

This Shipping Policy applies to orders placed with BridgeSource Global (Pty) Ltd (registration number 2026/534327/07), trading as BridgeSource Auto (“BridgeSource Auto”, “we”, “us” or “our”).

  1. DELIVERY AREA

BridgeSource Auto currently delivers only to addresses within South Africa. We do not offer international delivery at this time.

  1. SHIPPING OPTIONS AND CHARGES

The available delivery options and applicable charges are displayed at checkout before payment.

Our current delivery options are:

• Standard delivery: R100
• Express delivery: R150, where available

Delivery rates may be updated from time to time. The rate displayed and accepted at checkout will apply to your order.

Additional delivery charges may apply to unusually heavy or oversized products, remote or outlying destinations, or special freight requirements. Where an additional charge is necessary, we will contact you for approval before dispatching the order.

  1. ORDER PROCESSING

In-stock orders are normally processed within 1 to 3 business days after payment has been successfully received.

Orders placed over weekends or on South African public holidays will be processed from the next business day.

Processing time is separate from courier delivery time.

  1. ESTIMATED DELIVERY TIMES

After dispatch, estimated delivery times are:

• Standard delivery: approximately 2 to 7 business days
• Express delivery: approximately 1 to 3 business days to supported areas

Deliveries to remote or outlying areas may take longer.

These timeframes are estimates and are not guaranteed. Delivery may be affected by courier delays, severe weather, strikes, road closures, public holidays, unusually high order volumes or other circumstances outside our reasonable control.

Express delivery refers to the courier service used after dispatch. It does not shorten any sourcing, special-order or order-processing period.

  1. SPECIAL-ORDER, PREORDER AND SOURCED PRODUCTS

Certain products may be specially sourced, imported, ordered from a supplier or included in a batch order.

The estimated sourcing or delivery period for these products will be shown on the product page, included in a quotation, or communicated to you before payment or order confirmation.

Supplier availability, minimum order quantities, customs processes and international freight may affect these estimates. We will notify you if a material delay occurs and explain the available options.

A Request a Part submission is an enquiry only and does not constitute an order until availability, compatibility, pricing, delivery expectations and payment have been confirmed.

  1. ORDER TRACKING

Where tracking is available, tracking details will be sent to the email address or phone number supplied with the order after dispatch.

Tracking information may take some time to update after the parcel has been collected by the courier.

  1. DELIVERY ADDRESS AND CONTACT DETAILS

Customers are responsible for supplying a complete and accurate delivery address, postal code, recipient name and contact number.

Please contact us as soon as possible if any information is incorrect. We cannot guarantee that an address can be changed after an order has been dispatched.

If a parcel cannot be delivered because incorrect or incomplete information was supplied, nobody was available to accept it, or delivery was refused without a lawful reason, reasonable redelivery or return-to-sender charges may apply.

  1. RECEIVING AND INSPECTING YOUR ORDER

Please inspect the parcel and products as soon as reasonably possible after delivery.

If a parcel appears visibly damaged, record the damage with the courier where possible and take clear photographs before opening it.

Please notify us preferably within 48 hours if:

• the parcel or product arrived damaged;
• an incorrect product was delivered;
• an item is missing; or
• the parcel appears to have been tampered with.

This notification period helps us investigate promptly and does not remove or limit any rights you may have under applicable South African law.

  1. LOST OR DELAYED PARCELS

If tracking shows an unusual delay or you believe a parcel has been lost, contact us so that we can investigate with the courier.

A parcel will only be treated as lost once this has been confirmed through the courier’s investigation process. Where appropriate, we will arrange a replacement or refund in accordance with applicable law and our Return and Refund Policy.

  1. SPLIT SHIPMENTS

An order containing multiple products may be delivered in more than one shipment. Where practical, we will notify you if an order is being split.

You will not be charged an additional delivery fee solely because we choose to split an order, unless a different arrangement has been agreed with you in advance.

  1. OWNERSHIP AND RISK

Responsibility for the products passes to you when they are delivered to the address provided by you or collected by a person authorised by you, subject to your rights under applicable South African law.

  1. RETURNS

Delivery charges relating to returns, defective products, incorrect products and change-of-mind returns are governed by our Return and Refund Policy and applicable South African consumer law.

  1. CONTACT US

For shipping questions or assistance with an order, contact:

BridgeSource Global (Pty) Ltd
Trading as BridgeSource Auto
Registration number: 2026/534327/07
8 Setlaar Street
Cape Town, Western Cape, 7441
South Africa

Email: info@bridgesourcesa.com
Phone/WhatsApp: 071 079 7955