Refund policy
Last updated: 5 September 2026
BridgeSource Global (Pty) Ltd, trading as BridgeSource Auto (“BridgeSource Auto”, “we”, “us” or “our”), wants customers to order with confidence. This policy applies to purchases made through bridgesourceauto.co.za and must be read together with our Terms of Service and applicable South African consumer law.
CHANGE-OF-MIND RETURNS
Where the Electronic Communications and Transactions Act or other applicable law grants you a cooling-off right, you may cancel an eligible online purchase within seven days after receiving the goods.
To qualify for a change-of-mind return, the item should be unused, unfitted, undamaged and returned with its original packaging, components, accessories and documentation. You are responsible for the direct cost and risk of returning a change-of-mind item unless the law requires otherwise.
Certain goods may be excluded from change-of-mind returns where permitted by law, including goods made to your specifications, clearly personalised goods, opened sealed goods that cannot reasonably be returned for health or hygiene reasons, and gift cards.
PART COMPATIBILITY AND INCORRECT ORDERS
Customers must provide complete and accurate vehicle and part information before ordering, including the vehicle model, year, engine or series, gearbox information and OEM or part number where available.
If BridgeSource Auto supplies an incorrect item despite receiving accurate information from you, we will arrange an appropriate remedy and cover reasonable return costs.
If an incorrect item was ordered because the information supplied by the customer was incomplete or inaccurate, the return will be treated as a change-of-mind return, subject to applicable law and the condition of the item. Parts that have been fitted, modified, damaged or used might not qualify for a change-of-mind return where they cannot reasonably be resold.
SPECIAL-ORDER AND SOURCED PRODUCTS
Some products are obtained specifically in response to a customer request. Before payment, we will disclose the available product information, estimated lead time and any special-order conditions.
Special-order or personalised goods may not qualify for cancellation or return where an exclusion permitted by law applies. This does not limit your statutory rights if goods are defective, unsafe, incorrectly supplied or materially different from what was agreed.
DEFECTIVE, UNSAFE OR POOR-QUALITY GOODS
Nothing in this policy limits any rights available under the Consumer Protection Act or other applicable law.
If goods are defective, unsafe or fail to meet the standards required by law, please contact us as soon as reasonably possible. Where the Consumer Protection Act applies, qualifying goods may be returned within six months after delivery without penalty and at the supplier’s risk and expense. The consumer may be entitled to a repair, replacement or refund in accordance with the Act.
Any manufacturer or supplier warranty offered in addition to statutory rights will be honoured according to its stated terms.
DAMAGED OR INCORRECT DELIVERIES
Please inspect your order promptly after delivery. If an item arrives damaged, incomplete or different from what you ordered, contact us as soon as possible, preferably within 48 hours, and provide your order number, photographs and a description of the issue.
The 48-hour request helps us investigate courier claims and does not remove any statutory rights you may have.
HOW TO REQUEST A RETURN
Email info@bridgesourcesa.com before sending an item back.
Please include:
• Your name and order number
• The item concerned
• The reason for the return
• Photographs where the item is damaged, defective or incorrect
• Relevant vehicle and fitment information
If the return is accepted, we will provide return instructions and the correct return address. Items sent back without prior communication may be delayed or returned to the sender.
REFUNDS
Approved refunds will be made to the original payment method unless another method is agreed or required by law.
After an approved returned item has been received and inspected, we will notify you of the outcome. Although we aim to process approved refunds promptly, your bank or payment provider may require additional time to reflect the funds.
Where a statutory cancellation period or refund deadline applies, the refund will be processed within the period required by law. Original delivery fees and return costs will be handled according to the reason for the return and applicable law.
CONTACT
For returns, refunds or product concerns, contact:
BridgeSource Global (Pty) Ltd
Trading as BridgeSource Auto
Email: info@bridgesourcesa.com
Website: https://bridgesourceauto.co.za